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Client Counseling and Grief Support

Navigating a large medical system can be overwhelming, especially when you are advocating for a loved one who can’t tell you what is wrong.  At NCSU, we recognize that your animals are a beloved and integral part of your life – and you want to “do right” by them when they become sick or injured.  Our clinical counselor is available to support you every step of the way.  No-cost consultations are available for:

What is a clinical counselor?

At the NC State Veterinary Hospital, the “clinical counselor” is a mental health professional whose job is to help you find solutions to the issues arising during the course of your animal’s medical treatment.  Our clinical counselor is a licensed clinical social worker whose specialties include human-animal relationships, traumatic loss, and grief counseling.  While social workers have been working in health care since the beginning of the 20th century, the integration of social workers in veterinary medicine is a relatively recent development.  NCSU is one of only a handful of veterinary facilities in the country to include a social worker on the veterinary medical team with the goal of providing family-centered care.

How do I find the Clinical Counselor?

Clients of the VH may ask any member of the veterinary team for a referral to Client Counseling Services.  Alternatively, you may call the Clinical Counselor directly to schedule a consultation.  Counseling services are confidential and available to all current VH clients free of charge.  Short-term grief counseling (up to five, 60-minute sessions) is also available by appointment; appointments should be scheduled directly with the Clinical Counselor.

I’m not a VH Client but still need support around my animal’s illness or death.  Where can I go for help?

We offer free, short-term phone consultation and service referral to all community members facing issues related to the health and wellbeing of their animals.

I’m looking for information and training on the human-animal bond and pet loss.  What resources are available?

Social services, animal welfare, or veterinary professionals seeking continuing education or animal-related resources are welcome to call Client Counseling Services for further information.


Jeannine Moga, MA, MSW, LCSW

Jeannine Moga is a licensed clinical social worker whose clinical specialties include human-animal relationships and animal loss.  Jeannine provides crisis intervention, supportive counseling, and grief support to clients of the Veterinary Health Complex, and lectures widely about the human-animal bond, family-centered veterinary care, and compassion fatigue to professionals in mental health, veterinary medicine, and animal welfare.  Before coming to NCSU, Jeannine served as the founding director of Veterinary Social Services at the University of Minnesota’s Veterinary Medical Center and an adjunct faculty member at the University of Minnesota’s School of Social Work.  Jeannine is a graduate of the University of Minnesota (Master of Social Work) and Washington State University (Master of Arts in Sociology).  Her scholarly interests include complicated bereavement, animals in family systems, and the development, delivery, and evaluation of animal-assisted interventions.    Her family includes two greyhounds, a canary, and a half-Arab horse.