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General Information

Area Shopping & Restaurants

Pet Friendly Hotels

Financial Policy

We accept MasterCard, Visa, Discover Card, American Express, cash and checks.  We also offer CareCredit financing through GE Money Bank.  Plans available are 6 months no interest or extended financing from 24 to 60 months.  Applications can be submitted online at www.carecredit.com to receive an immediate response. 

Procedures greater than $400 require a deposit of the low end of the estimate range prior to the procedure.  Payment in full is due upon patient discharge.

What to Expect at Your First Appointment (Small Animal Clinic)

Upon your arrival, please check in at the admissions desk so the receptionist can notify the attending service of your arrival.  If you have not been greeted in the lobby by someone from the attending clinical service within 10 minutes after your appointment or drop off time, please notify the receptionist so they can follow up with the service.  PLEASE keep all pets on a short leash or in a carrier for their own safety.

You will be greeted in the lobby by a fourth year veterinary student, House Officer (resident/intern) or clinical technician and taken to an exam room.  The student or House Officer will conduct an interview to document your pet’s medical history and complete an initial physical examination on your pet.  Based on this information, they will confer with a Faculty member (Senior Clinician) to determine the best course of treatment.  Appropriate treatment alternatives will be discussed with you to determine the specific treatment plan.  This discussion generally includes a financial estimate for the recommended procedure and completion of a signed consent authorizing the procedure.  Please feel free to ask questions.  We want you to be well informed of both the treatment plan and its estimated cost.

What to Expect at Your First Appointment (Large Animal Clinic)

Upon arrival and prior to unloading, please check in at the admissions desk with a copy of your current coggins so the receptionist can notify the attending service of your arrival. A technician will greet you, obtain the patient’s temperature and then assist you with unloading.  If you have not been greeted after 10 minutes, please notify the receptionist so they can follow up with the service.  After the patient is settled in a stall, please return to the waiting area, where complimentary coffee, tea, hot chocolate, and wireless internet access are available.

You will be greeted in the lobby by a fourth year veterinary student, House Officer (resident/intern) or clinical technician. The student or House Officer will conduct an interview to document your pet’s medical history and complete an initial physical examination.  Please be aware that if the patient is being seen for lameness, the examination may be extended - we ask that you remain in the waiting area unless escorted by a staff member, student, resident, or clinician. A member of the service will notify you when they are working with your animal. After the initial examination, the team will confer with a Faculty member (Senior Clinician) to determine the best course of treatment.  Appropriate treatment alternatives will be discussed with you to determine the specific treatment plan.  This discussion generally includes a financial estimate for the recommended procedure and completion of a signed consent form authorizing the procedure.  Please feel free to ask questions.  We want you to be well informed of both the treatment plan and its estimated cost.  After meeting with the service and deciding upon treatment please return to the reception desk to leave a deposit for the low end of your estimate.