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Information for Veterinarians

Information for Veterinarians

The NC State Veterinary Teaching Hospital (VHC) wants to partner with you to provide the best possible care to your patients and clients. We thank you for your past support and the role you have played in making this college one of the leading programs in the country. We invite you to use our resources to help you meet the growing demands of your clients and your practice.

We strive to provide exceptional service and patient care. Your comments enable us to continuously improve and evaluate our service. Thank you for selecting the Veterinary Teaching Hospital at NC State University for your patient's health care. 

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Consult & Referral Requests

Consults and referrals can be requested online, by phone or by fax. These are picked up during normal business hours Monday through Friday from 8am to 5pm. If you have a patient who needs to be seen after hours, please contact our Small Animal Emergency Service at 919-513-6911 or our Large Animal Emergency Service at 919-513-6630 for assistance.

Online CONSULT Requests (Non-Emergency)

A consultation is a service provided to veterinarians who are seeking advice or an opinion regarding the evaluation and/or management of a specific problem. We make every attempt to fulfill consultation requests within 24 hours or the next business day.  Most specialty services do not provide a written consultation and we do not charge for the consult.

Online REFERRAL Requests (Non-Emergency)

A referral request provides the necessary documentation that you would like your client and patient to schedule an appointment with one of our specialty services.  If you do not need to speak to a service team member regarding the referral of a non-urgent case, then an online referral request may be a great option. Please have your client contact the specialty service by phone to schedule a mutually beneficial time for the appointment after you have submitted the referral information.

Laboratory Submission Forms:

Service Contact Numbers to submit request by phone

Patient Referral Form to submit by fax

Patient Hospitalization & Discharge

Once your patient has been hospitalized, you will receive updates from a member of the patient’s care team, which includes a senior faculty clinician, an intern or resident and a 4th year student.

At the time of discharge from the hospital, we will provide you with a written summary and work with you on a follow-up plan for continuity of care. The summary will be faxed to you on the day your patient leaves the hospital.

Frequently Asked Questions (FAQs)

How are patient images submitted to the VHC?

Hardcopy radiographs or digital images on CD or other solid media can be sent with the patient at the time of referral.

Digital images can also be sent electronically directly to radiology using a standard DICOM connection (The DICOM site is monitored Monday through Friday from 8am to 5pm only). The DICOM address for images accompanying a patient being referred to the VHC is:

Application Entity (AE) Title = NCSU
Internet Protocol (IP) address = 152.1.80.60
Port = 104

If you are unable to configure a workstation to send images via a DICOM connection to another device either within your network or outside your hospital, you should contact your workstation vendor or IT engineer for assistance. Alternatively, email radiology for assistance. All popular workstations have this functionality and once the configuration screen is accessed, adding a remote device is usually relatively straight forward. The workstation must be able to access the internet.

Once you have submitted images, you should email radiology or call 919.513.6590 with the following information. If you do not contact us, we will not know the images have been sent nor will be able to identify them on our server:

  1. Your name, clinic name and phone number
  2. Patient name and owner last name
  3. VHC service seeing patient
  4. Approximate date of appointment
  5. Your entry in the Patient ID field

Please do not attempt to email images to radiology. If you prefer to email images, you should contact the service you are referring to, directly.  For after hours emergency patients being seen by the Small Animal Emergency Service, please email images to vhcsaemergency@ncsu.edu.

Imaging studies being submitted solely for radiographic interpretation should be submitted via the Teleradiology Service. This service provides veterinarians with online radiographic interpretations by ACVR board certified radiologists.

Why are radiographs and laboratory tests often repeated following admission to the VHC?

Every effort is made not to repeat diagnostic testing. Ideally, we would only perform diagnostic tests that complement your previous evaluation. However, patients are often referred to NCSU with undiagnosed or progressive conditions making repeat diagnostic imaging and laboratory testing necessary to better understand the disease process and progression. Also, repeat diagnostic testing is often helpful to monitor response to therapy. Additional tests may be performed at the time of admission or throughout the patient's hospitalization. Clients prepared in advance seldom have concerns about additional tests.

What fees can my client expect to pay for services at the VHC?

Even though the VHC is partially supported by the state of North Carolina, the Hospital is responsible for paying operating costs through fees charged for services. Total costs are generally comparable to other specialty practices, although complex problems requiring more extensive workups may exceed these costs. If your animal must be hospitalized, an estimate of the anticipated cost of treatment will be provided to you. A deposit equal to the low end of the estimate is required at the time of admission to the hospital. Full payment is expected at the time of discharge. We accept payment by cash, check, credit card (Visa, MasterCard, American Express or Discover Card), or Care Credit.

Who provides the services to my clients at the VHC?

All services at the VHC are provided by a team of expert faculty clinicians (board-certified in their discipline), veterinary students, residents and interns. As a teaching facility, involvement of students and doctors in training is mandatory. We believe that a team approach to health care delivery outweighs some of the perceived inconveniences. Also, cross-disciplinary teams of internal consulting specialists enhance the quality of expertise and medical care.

What should I do if I have not been promptly contacted following a referral?

Our intent is to always provide you with a case summary on the day of discharge. If you do encounter a problem with communications, please call the referred specialty service.

We are committed to continuously improving the quality of our hospital and the services we provide for you and your clients. Please let us know about your experiences in referring patients to the VHC. You may contact: